Bij Dunck helpen we organisaties om klanten en donateurs zich gezien en gewaardeerd te laten voelen. Als Office Manager doe jij precies dat, voor ons eigen team.
Part-time, 24-32 hours per week, Utrecht.
You serve as the coordinator who energizes from organizing, helping people, and ensuring everything runs smoothly. You maintain the Utrecht office operations, create welcoming experiences for colleagues and guests, and support loyalty program participants with quality service. Importantly, you foster team connection and workplace enjoyment.
What you will do
This multifaceted role combines office management, service, HR, and team culture. Work allocation is approximately 50% Office & HR, 30% Service & Fulfillment and 20% People & Vibe.
Office & HR: Jij zorgt dat het kantoor soepel draait. You maintain supplies, equipment, and facilities. You serve as the primary contact for colleagues, visitors, and vendors. You support HR administration, onboarding, leave management, and absence tracking. You coordinate safety initiatives and workplace wellness alongside your team.
Service & Fulfillment: Dunck manages participant services for loyalty programs. You handle member inquiries regarding accounts, points, orders, and promotions, ensuring resolution. You oversee daily team activities, distribute workload, address complex cases, and coordinate with clients and external partners when needed. You also contribute to fulfillment operations and process improvements.
Vibe Manager: Jij bent onze Vibe manager. You create workplace culture through celebrations, team lunches, social events, and activities. You recognize individual milestones and maintain awareness of team dynamics. You identify improvement opportunities and advise management on workplace satisfaction, wellness, and facilities.
Optional marketing support: If interested and qualified, your role may expand to include campaign support, LinkedIn content, newsletters, and internal reporting.
Required qualifications
- Identify what needs doing and execute it
- Thrive with varied, dynamic workdays
- Roll up your sleeves willingly
- Switch focus while maintaining perspective
- Find satisfaction in precision and completion
- Enjoy helping and surprising people
- Generate and implement ideas independently
- Balance professionalism with friendliness
Experience requirements:
- Completed MBO or HBO-level education
- Minimum two years relevant work experience
- Experience supervising people or coordinating tasks preferred
- Available 24-32 hours weekly
- Meticulous and independent work style
- Clear communication skills
- Fluent Dutch (spoken and written)
- Proficiency with Word, Excel, and systems
- People gravitate toward your approachable demeanor
What Dunck offers
- Competitive salary aligned with qualifications and experience
- Autonomous, varied role with clear accountability
- Professional development through training and resources
- Pleasant workplace culture with team lunches, social events, and activities
- Inspiring office location in central Utrecht
About Dunck
Dunck is a leading Utrecht-based marketing agency specializing in loyalty marketing. We helpen organisaties als Plieger, Greenpeace en FNV om langdurige klantrelaties op te bouwen met aansprekende loyaliteitsprogramma’s en campagnes. The 20-person team creates loyalty programs, savings initiatives, benefits, and customer communication campaigns. Your organizational support enables smooth project execution.
Contact: Kate Hesseling, Senior Loyalty Manager – sollicitatie@dunck.nl